No Harm Done Podcast

WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive,  and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS...

Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using...

Welcome to No Harm Done Episode 14 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we muse over appropriateness and effectiveness. 0:00 QUALITY QUANDARY:  The QQ is a big issue we unpack, argue about, talk about conflicting perspectives etc. This time we ponder: what is appropriateness, what is effectiveness, and...

Welcome to No Harm Done Episode 13 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we wade into the clinical risk management swamp where danger lurks… What would you like us to talk about next? Send us a message below! 1:00 Quality Quandary The QQ is a big issue we unpack,...

Welcome to No Harm Done Episode 12 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we S-P-R-E-A-D change! What would you like us to talk about next? Send us a message below! 0:00 QQ: Our ‘QUALITY QUANDARY’ in this ep is ‘Change: Embed and Spread.’  No-one seems to have nailed this...

Welcome to No Harm Done Episode 11 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we talk and talk and talk about public speaking and presentations, as well as facilitation tips & activities for workshops. What would you like us to talk about next? Send us a message below!  ...

Welcome to No Harm Done Episode 10 –  we made it! – hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode, we muse over the slow progress of change and doing the same things and expecting a different result.  And then – trying some different things for better results, and ideas for...

Welcome to No Harm Done Episode 9 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we revisit seven important habits, spotlight the role of kindness in human services and discuss data nerd delights such as the best data display styles and the value of process data – or not. What would...

Welcome to No Harm Done Episode 8 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we take a slightly quirky look at leadership and how recent research relates to leading human services care quality improvement; as well as performance warning bells, the simplicity and importance of introductions and a listener...

Welcome to No Harm Done Episode 7 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. Most of this episode is dedicated to grappling with the big, hairy issue of cost and quality.  Understanding a bit about this can help a lot with getting high quality care high on the executive agenda! We also...

Welcome to No Harm Done Episode 6 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we cycle around the quality cycle: PDCA / PDSA – as our Quality Quandary. What does it really mean? We discuss doing something useful with data from patient surveys,  and whether or not electronic medical records...

Welcome to No Harm Done Episode 5 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we dive into ‘change’ as our Quality Quandary.  It’s got to involve more than policy and education to stick! Plus we discuss the barriers to successful quality improvement in Dr Dr and Wrangling Quality explores what makes...

Welcome to No Harm Done Episode 4 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we zoom in on data as our Quality Quandary.  Adverse events. Complications. Audit. Public reporting. What does it all mean? Plus we discuss the advantage of getting rid of rules in Dr Dr and The Point considers...

Welcome to Episode Three of “No Harm Done”, hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. Includes the usual segments Quality Quandary, The Point, TLDR and DrDr, as well as a couple of new ones: Wrangling Quality and Cracking Quality. What would you like us to talk about next? Send us a message...

We’re back! – for another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. This episode unpacks some different perspectives on patient centred care, with segments Quality Quandary, TLDR, Latest News, DrDr, Quality Myths and FAAAQQS. What would you like us to talk about next? Send us a message!...

This is the first episode of “No Harm Done”, a podcast about improving, exploring, understanding and getting on with healthcare safety and quality. This podcast is designed to give you tips and ideas and hopefully to save you time if you’re working in the area of quality & risk management. Hosted by Cathy Balding and...