Skift

Episode Notes Universal Studios is looking at England for its next theme park. The company has bought land near London to possibly build its next big project, writes Travel Experiences Reporter Selene Brophy.   Universal said it’s examining how viable a new theme park resort in the United Kingdom would be. Brophy notes the attractions operator expects to make its final decision about the project after several months of stakeholder and community engagement. If Universal decides to build the theme park, Brophy writes it would be its most significant foray into Europe.  A Universal representative told Theme Park Insider that roughly half of the UK population lives within two hours of the proposed site.  Next, the retailer Tommy Bahama is famous for producing Hawaiian-themed attire. The company is now taking its beach vibes to the hotel industry — it recently opened its first hotel, reports Senior Hospitality Editor Sean O’Neill.  Tommy Bahama CEO Doug Wood said the retailer decided to enter the hotel business on

Episode Notes A volcano in Iceland that erupted on Monday, December 18th, is not currently posing any direct danger to either residents or tourism, according to officials.  The capital of Reykjavik and much of the rest of the country remain unaffected, and major tour operators are still running trips as planned, writes Dawit Habtemariam, Skift’s global tourism reporter. Flights are operating through Keflavik International Airport on schedule. Answering a list of frequently asked questions about the Icelandic volcano’s impact, Habtemariam said that the eruption has been shrinking. However, areas near the eruption, like the town of Grindavik, have been evacuated as a precaution. The nearby Blue Lagoon spa expects to stay closed through December 27th. Next, Uber has partnered with expense management companies Brex and Ramp to automatically match Uber rides and Uber Eats meal receipts to corporate expense reports. This new integration eliminates the need for business travelers to manually submit receipts, writes

Episode Notes The U.S. Department of Transportation has hit Southwest Airlines with a $140 million fine over consumer-protection violations during last year’s holiday travel meltdown, writes Airlines Reporter Meghna Maharishi.  Maharishi reports the fine is 30 times larger than any previous DOT penalty for consumer-protection violations. The DOT said most of that money will go toward compensating future Southwest passengers for any disruptions. The department had concluded that Southwest didn’t do enough to protect travelers during a massive winter storm that forced airlines to cancel thousands of flights.  Next, destinations worldwide are increasingly waving visitor visa requirements. Associate Editor Rashaad Jorden delves into the impact of visa-free travel on tourism, using our artificial intelligence chatbot Ask Skift and additional reporting. Jorden writes that destinations view lifting visa requirements as part of their strategy to increase visitor numbers. Visa processing delays have been a significant

Episode Notes Major U.S. airlines have made improvements this year on cancellation rates. However, the industry has seen an enormous increase in passenger complaints, writes Airlines Reporter Meghna Maharishi.  Consumer complaints against airlines in the first five months of 2023 topped 2022 levels during the same timeframe, according to a report from the U.S. Public Interest Research Group, with data from the U.S. Department of Transportation. Maharishi notes the DOT received so many complaints it had to delay the release of the data. U.S. travelers made more than 38,000 complaints, according to the report Roughly 35% of consumer complaints pertained to flight issues, whether they be cancellations, delays or missed connections.  Next, Middle East Reporter Josh Corder takes a look at Dubai, host of the Skift Global Forum East conference. The city has completed its journey from a “dot in the desert” to a global hub, believes one local tourism executive. Issam Kazim, CEO of Dubai Tourism, said at the Forum on T

Episode Notes Dubai is poised to become the next big name in luxury travel, and two of the city’s luxury hoteliers are looking to expand their properties globally, writes Middle East Reporter Josh Corder.  Emaar Hospitality head Mark Kirby and Atlantis’ Global President Timothy Kelly spoke about their strategy in Dubai at the Skift Global Forum East conference on Wednesday. Kirby said Dubai has been a strong contributor to Emaar’s growth, and that the company wants to bring Dubai’s success overseas. Kelly expressed his desire for Atlantis to be a global brand, adding the goal is to open properties on every continent. Corder notes that Atlantis is in discussion with national governments about expansion rather than investors due to the scale of its planned projects.  Next, China’s outbound travel recovery is currently at just over half of 2019 levels. A Trip.com executive believes cumbersome visa regulations are hurting outbound travel, reports Asia Editor Peden Doma Bhutia. Trip.com Managing Director Boon Sian

Episode Notes Choice Hotels believes it’s taken another key step toward its planned takeover of Wyndham Hotels & Resorts. Choice Hotels said on Tuesday it had bought enough Wyndham stock to nominate candidates to Wyndham’s board, reports Senior Hospitality Editor Sean O’Neill.  Choice Hotels said it purchased more than $110 million of Wyndham stock. In addition, it is putting forth an exchange offer to present to Wyndham shareholders for a vote next year. Wyndham said its board is reviewing the offer and would give a recommendation to its shareholders within 10 days.  But Wyndham stated Choice’s offer seems to be unchanged from one it previously rejected.  Next, Canada won’t surpass its pre-Covid visitor numbers until 2025. One reason why is China’s ongoing ban on group travel into Canada, writes Global Tourism Reporter Dawit Habtemariam.  Meaghan Ferrigno, Destination Canada’s chief data and analytics officer, said Canada’s tourism industry would get a major boost from Beijing ending the ban. Ferrigno added

Episode Notes A large number of Americans are planning to travel this holiday season. How many? Roughly 115 million, according to the latest forecast from AAA, which predicts this holiday season will be one of its largest on record.  It projects 7.5 million travelers will fly this year, topping the record set in 2019, noted Airlines Reporter Meghna Maharishi, who added that U.S. airlines are under pressure to be ready for any extreme weather. Winter storms caused airlines to cancel thousands of flights last year.  Next, Hilton went public 10 years ago Monday in the hotel industry’s biggest IPO ever. Senior Hospitality Editor Sean O’Neill lists 10 takeaways from one of the industry’s most significant events. O’Neill notes one lesson for investors is that a well-priced public debut at the right company can be a great investment. In addition, Hilton used the proceeds from the IPO to pay down debt as well as help it expand. The company currently has twice as many rooms under development than it did at the time of

Episode Notes The Middle East was the fastest-growing tourism region this year until the Israel-Hamas war began in October. No other region in the world saw its tourism fully recover this year — let alone surpass their pre-pandemic level, reports Dawit Habtemariam, Skift's Global Tourism Reporter. Through September, the Middle East saw its international tourist arrivals rise 20% above pre-pandemic levels, according to the UN World Tourism Organization. Two factors boosting Middle Eastern tourism were expanded air connectivity by airlines like Emirates and investments by tour operators like Intrepid Travel. Those ongoing strengths may help the broader region rebound if a truce in Gaza is brokered. Next, more travel companies are investing in the potential for artificial intelligence to help overhaul both customer sales and internal operations. Amazon Web Services had a conference last week, sharing AI-based updates to services used by travel companies such as Accor, Cathay Pacific, and Booking.com, reports Jus

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Navan, a travel and expense management startup, has laid off 5% of employees at the company, accounting for about 145 people, writes travel tech reporter Justin Dawes. Kelly Soderlund, a spokesperson for Navan, said in an email that the layoff affected teams across departments. She said in a statement that Navan is “refocusing efforts to move faster toward profitability” as its enters the next phase of its company.  Navan has raised well over $1 billion in venture capital, most recently $154 million in October 2022.  Next, a summit about mental health highlighted the risk for pilots, writes airline reporter Edward Russell. The issue received new attention in October after an Alaska Airlines pilot Joseph Emerson nearly brought down a plane while suffering a mental health crisis. Emerson said that he had experienced depression-like symptoms since the death of a friend in 2018 — some five years before the incident. More

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes Airbnb is shaking up its business team. It announced that CFO Dave Stephenson will become chief business officer, and VP of finance Ellie Mertz will become CFO. Catherine Powell, who became global head of hosting in July 2020, will be leaving the company.  The change comes after analysts on Wall Street expressed concern about Airbnb’s forecast for slower growth in room nights, writes Skift Executive Editor Dennis Schaal. Stephenson will be in charge of expanding Airbnb’s core homes business, pushing international expansion, and expanding Airbnb’s host supply. Next, hotel brand Selina is trying to avoid bankruptcy with a new restructuring plan and a capital injection of up to $50 million. a, writes Hospitality Editor Sean O’Neal.  Financial crunches aren’t new for the brand geared toward younger travelers. Late last year, Selina went public in a SPAC deal that failed to bring in enough capital to fund its operations.

Episode Notes Alaska Air Group said it would buy Hawaiian Airlines in an all-cash transaction valued at $1.9 billion, including Hawaiian’s debt. The parent company of Alaska Airlines and regional Horizon Air said it would continue to operate Hawaiian as an independent brand, reports Edward Russell, editor of Skift publication Airline Weekly.  The proposed merger isn’t a sure thing, given that it faces antitrust review by the Biden Administration. Analysts noted that JetBlue recently attempted to merge with Spirit Airlines, but that deal has since been mired in legal review.  Given that the route networks of Alaska and Hawaiian wouldn’t lead to the same concentration as the networks of JetBlue and Spirit, the probability is higher that the Alaska-Hawaiian deal will go through, reports Russell. Next, the American Society of Travel Advisors (ASTA) and American Airlines are going head-to-head in a complaint before the U.S. Department of Transport (DOT).  The debate hinges on whether American Airlines has been wro

Episode Notes American Airlines is planning to improve its in-flight Wi-Fi access on regional jets, allowing passengers to easily check emails, browse the internet, or stream videos. The carrier plans to install high-speed Wi-Fi on around 500 regional aircraft starting next year in partnership with satellite services provider Intelsat, writes Skift’s airline reporter, Meghna Maharishi. While American already has high-speed Wi-Fi available on 900 mainline aircraft, the carrier said it wants to the same Wi-Fi service and speeds on its regional aircraft, with the goal of increasing the total number of satellite-connected aircraft to more than 1,400.  Next, Hyatt plans to improve its hotel loyalty program in January, reports senior hospitality editor Sean O’Neill.  Hyatt’s most notable change will be to expand the ability of program members to give some benefits to friends and family in one-off gifts. Before this, only certain members were able to share perks, which the company said has been highly popular. Those

Ask Skift Is the AI Chatbot for the Travel Industry: Ask Skift Your Questions Episode Notes A new class of drugs is helping make progress in the fight against obesity. However, Editor-in-Chief Sarah Kopit reports the global travel industry isn’t yet ready for a shift that could have a colossal impact on businesses.  Kopit notes the so-called Ozempic Era could benefit cruise and tour operators and airlines – businesses that have food as a cost. For example, the more an aircraft weighs, the more fuel it takes to fly. Bloomberg cited one analyst who thinks United Airlines could save $80 million a year if the average passenger lost 10 pounds.  But there could also be losers – travel companies that count on food as a revenue generator, such as hotels and entertainment venues. Even a small decrease in spending on food and drinks while traveling would hurt.  Next, several next generation travel products have been revealed at the Amazon Web Services’ ongoing conference in Las Vegas, writes Travel Technology Reporter

Episode Notes Lengthy waits for visitor visas have hurt the U.S. tourism recovery. The problem isn’t expected to die down in 2024 — especially in Colombia, Mexico and India, writes Global Tourism Reporter Dawit Habtemariam. U.S. State Department representatives said demand for visas reached record highs in those three countries. Previously, the visa backlog had been driven by pent-up demand and staffing shortages at multiple U.S. embassies. Both resulted from the pandemic. Julie Stufft, deputy assistant secretary for visa services, said agencies now need to contend with strong demand that goes beyond the Covid hangover.  Lengthy U.S. visitor visa waits will cost the U.S. travel industry roughly $12 billion in lost traveler spending this year, according to the U.S. Travel Association.  Next, Dolly Parton has been in the news recently, thanks to a recently released album and a new book. Parton and her partner company have also opened a new independent hotel, reports Senior Hospitality Editor Sean O’Neill.  Doll

Episode Notes Choice Hotels is taking a bold step in its hostile takeover bid of Wyndham Hotels & Resorts. Choice is preparing to nominate directors to Wyndham’s board, according to Reuters, writes Senior Hospitality Editor Sean O’Neill.  Choice’s move is part of its plan to push its roughly $9.8 billion unsolicited merger between the two companies. Shareholders’ annual vote on board members would become a referendum on whether Choice and Wyndham must reopen deal talks. O’Neill notes Choice is taking those aggressive steps because Wyndham rebuffed Choice’s latest offer to restart merger talks last week.  Next, Expedia Group, Airbnb, and Uber are among major travel brands that have stopped advertising on X, the social media platform formerly known as Twitter, reports Executive Editor Dennis Schaal.  Those moves come after X Executive Chairman Elon Musk endorsed another user’s post that was widely seen as antisemitic. Schaal writes critics have argued that antisemitic and anti-Muslim hate speech have increased

Episode Notes U.S. airline pilots who believe they need treatment for depression often face difficult choices, such as whether to disclose their mental health issues. The new Federal Aviation Administration administrator is looking to establish a system to better help pilots dealing with mental health issues, reports Edward Russell, editor of Skift publication Airline Weekly.  Under current policy, disclosure leads to a lengthy evaluation process during which pilots can’t fly. Joseph Emerson, the Alaska Airlines pilot who nearly crashed a plane in October, said he had experienced symptoms of depression and that many pilots don’t come forward. FAA Administrator Mike Whitaker said this week the agency needs a system and has already formed a new committee to evaluate mental health rules and recommend changes.  Russell writes studies have found many pilots experience some form of mild depression.    Next, Wyndham Hotels & Resorts blasted Choice Hotels latest attempt at a hostile takeover, describing it as a “step

Episode Notes The U.S. aviation industry is prepping for a record number of flyers to take to the skies for Thanksgiving this year. They’re doing so amid ongoing labor and air traffic controller issues, reports Edward Russell, editor of Skift publication Airline Weekly. The TSA and U.S. airlines predict 30 million travelers will fly from November 17 to 28. Russell writes this year’s holiday forecast comes while the aviation industry is already straining at the seams. Airlines are still grappling with pilot and air traffic controller shortages, especially in the New York City area.  U.S. Secretary of Transportation Pete Buttigieg said the government is taking steps to limit flight disruptions as much as possible. But he acknowledged some delays and cancellations are outside of anyone’s control, with inclement weather forecast across the U.S. in the coming days.  Next, a new report reveals that climate change and sustainability issues largely aren’t a priority for U.S. tourism boards, writes Global Tourism Repo

The U.S. is grappling with an air traffic controller shortage that could run into the next decade, reports Edward Russell, editor of Skift publication Airline Weekly. A new Federal Aviation Administration report found the agency is on pace to only have about 200 more controllers in 2032 than it does now. The report also said that planned hiring numbers would barely make up for retirements and others leaving the position. Russell notes the shortage has contributed to flight reductions and aviation safety concerns.  The report also provided recommendations for boosting air traffic controller staffing, including expanding capacity at the FAA Academy in Oklahoma City.  Next, digital nomad startup Outsite has raised $325 million with the goal of purchasing 150 boutique hotels in Europe, writes Travel Technology Reporter Justin Dawes.  Dawes reports the company is focused on purchasing hotels in France, Spain, Portugal and Italy. Outside properties are meant for remote workers looking to book stays between one week

Ask Skift Is the AI Chatbot for the Travel Industry Ask Skift Your Questions Episode Notes The United Kingdom is seeing a gradual return of Chinese visitors, but a full recovery won’t take place until 2025, writes Global Tourism Reporter Dawit Habtemariam.  VisitBritain CEO Patricia Yates told Parliament on Tuesday that Chinese visitor numbers would slowly build back to pre-Covid levels. Flight bookings from China to the UK are down 50% from 2019. Yates attributed that massive drop to Beijing not approving the UK for outbound group travel until August.  Chinese visitors were the second-highest spenders in the UK behind American tourists prior to the pandemic.  Next, Etihad Airways has plans for significant growth. The company aims to double its fleet and triple its passenger number by 2030, writes Reporter Ajay Awtaney.  Etihad Aviation Group CEO Antonoaldo Neves said the company plans to increase its fleet size to 150 aircraft. That’s a part of its growth plan named Project 2030, a year Etihad wants to fly 3

Episode Notes Airbnb is looking to further incorporate artificial intelligence into its business. And on Tuesday, it announced it has acquired GamePlanner.AI, a company founded by a creator of Siri, writes Travel Technology Reporter Justin Dawes.  Airbnb CEO Brian Chesky said his company has been rebuilding its app with a focus on AI, and that the GamePlanner.AI team will focus on accelerating certain projects. Airbnb recently unveiled a new AI-powered photo tour tool for hosts.  Airbnb didn’t reveal the acquisition price, but a CNBC report valued the deal at close to $200 million.  Next, the chief operating officer of Riyadh Air, Saudi Arabia’s new airline, believes it can take advantage of the growing travel demand in the kingdom. But the company isn’t looking to compete with Emirates to be a global hub, writes Middle East Reporter Josh Corder. Riyadh Air Chief Operating Officer Peter Bellew told Skift the airline’s main goal is to make going from point-to-point easier for travelers. He added he doesn’t see