Landscape Digital Show

Episode 80 of Landscape Digital Show reveals how to build meaningful customer relationships and transformative experiences. Getting to the heart of customer relationships starts with understanding and then ultimately discovering what really makes them tick. It requires listening and having consistently meaningful conversations. Not much of this may be new to you, but ask yourself if you need to hear it again? We all do. We’re human beings and that’s what makes customer relationships such a slippery slope and an amazing opportunity at the same time. Every day we need to be thinking about what we can and should be doing next for our customers because somebody else just may we waiting to take our place. And they may be smarter, faster, younger and tech-savvy, or more experienced and wiser. Most of us have been in business for a while and the one thing that is on our side is the skills we have developed over years of serving customers, making them happy, occasionally letting them down, and yes, sometimes even