Ratchet+wrench Radio

In the second installment of this two-part series, Jimmy Lea, product evangelist at Kikui, is back to show shop owners more about developing and growing trust online through Google.  This week, Lea talks about: What the sweet spot is for Google Reviews. How to optimize the replies you add to customer reviews to help others better find your shop. How many positive reviews does it take to grow your star rating? Whether Facebook Reviews have more weight than Google Reviews. The importance of having a consistent listing across the entire web. How much weight Google places on customer reviews in its algorithm? An email hack email to get a review and schedule the next service appointment at the same time.