Ratchet+wrench Radio

In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform.  He discusses: His definition of a service advisor How and why he started Advisor Fix The characteristics and qualifications of a solid service advisor What owners should look for in a service advisor How advisors can grow through training Why shop owners should invest in front-of-house training