Ratchet+wrench Radio

This week on Ratchet+Wrench Radio, Erin Vaughan, owner of Kinetic Auto Service in Regina, Saskatchewan, stops by to talk about why her shop instituted a four-day workweek and how.  Earlier this spring, Vaughan made the decision and she discusses how she arrived at it, and also discusses: How the shop's days and weeks are structured Consulting the team and how they've responded to the change What she's learned about workflow management in a four-day week Whether KPI has been affected and how productivity has changed Training her clients and eliminating waiters completely Short weeks as a means to attract new talent How owners looking to try a four-day workweek can get started