Freewheelin' Veterinary Business Q&a Podcast

Episode DescriptionIn the second part of last week’s episode of the ‘So You’re a Vet, Now What?’ podcast, host Dr. Moriah McCauley continues her conversation with Dr. Sarah Wolff. Dr. Wolf discusses the importance of allowing clients to express their concerns in their own words and avoiding any miscommunication. Dr. Wolff highlights that the clinical story can often change from when a team member gathers the history to when the veterinarian enters the room. Therefore, it is crucial to directly ask the client about their concerns and allow them to explain in their own words. This approach ensures accurate information and minimizes misunderstandings. By actively listening to the client's perspective, the veterinarian can address their concerns more effectively and provide appropriate solutions.Dr. Wolff also emphasizes the significance of expressing genuine sympathy and appreciation for the client's feedback when addressing their concerns. Dr. Wolff believes that people are not accustomed to receiving posi