Pragmaticlive

 Subscribe: https://www.youtube.com/channel/UCNJI2Tv2yxOLBI02nyJoprA  Learn more about us: https://www.pragmaticinstitute.com/  Start your Product Manager certification here   "The best CX is often when you can meet your customers exactly where they are. For example, if your customer persona is busy and unable to engage with email easily, offering phone support likely brings happier customers and retention." – Erin Knobler, Customer Experience (CX) Guru   In this episode of Product Chats, Erin Knobler, CX researcher and designer, joins us to discuss the importance of customer experience (CX), the methods for gathering data and insights about CX, and the role CX plays in achieving business goals.   Key Takeaways: Takeaway 1: Understanding the customer journey, which involves mapping out each touchpoint a customer has with a business, is crucial to identifying areas where customers may be experiencing difficulties. Takeaway 2: Research and data, from customer-facing employees, reviews, customer support interact