Freewheelin' Veterinary Business Q&a Podcast

Dr. Hugh's Podcast: https://thevetvault.com/Dr. Hugh's Instagram: https://www.instagram.com/huberthiemstra/Episode DescriptionIn this week’s ‘So You’re a Vet… Now What?’ podcast, Dr. Moriah McCauley is joined by Dr. Hubert Hiemstra discuss the negative effects of client bashing and highlight the importance of shifting towards a more positive and empathetic mindset.When veterinarians choose empathy and compassion in their interactions with clients, it can lead to more positive outcomes. Dr. Hiemstra emphasizes that treating clients with empathy and respect is not just beneficial for the clients but also for the veterinarians themselves. By approaching client interactions with understanding and compassion, veterinarians can build stronger relationships with clients, leading to better compliance, trust, and overall satisfaction.Moreover, choosing empathy over client bashing can also improve team morale. Dr. McCauley mentions that negative talk and attitudes can impact the morale of the veterinary team, leading t