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Sinopsis

Ever get upset by rude comments on the Internet? In this Minisode Monday, we share an effective strategy for dealing with this that we learned from Jay Baer, author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Let's get to it! The Cheat Sheet: You can post anything online -- videos of puppies eating birthday cake -- and someone will eventually show up to leave a hateful or hurtful comment. If you're immune to the impact of anonymous rudeness on the Internet, you're better than most of us. But if you're not, Jay Baer recommends a simple strategy: treat your haters like toddlers. Think about it: if you're enjoying yourself at a dinner party and your host's three-year-old wanders into the room and makes fun of your pants, you probably won't care. We don't tend to give toddlers much credit for having an informed opinion about anything, nor do we rely on their sense of taste. So would we get upset at a toddler and try to "set them straight" in such a situation? Next time someone brings y