Freewheelin' Veterinary Business Q&a Podcast

In this episode of the ‘So You’re a Vet… Now What?’ podcast, host Dr. Moriah McCauley is joined by small animal veterinarian Dr. Monica Tarantino. Dr. Monica Tarantino stresses the importance of expressing empathy to clients as a powerful tool in client communication. By showing understanding and compassion towards the client's situation, veterinarians can establish a connection, making clients feel like they are part of the same team. This initial empathetic statement sets a positive tone for the conversation and fosters trust between the veterinarian and the client.Dr. Tarantino recommends initiating every exam room with an empathetic statement to deepen relationships with clients. Clients are more likely to follow through with recommended diagnostics and treatments when they feel understood and supported by their veterinarian. This approach can lead to improved patient care and outcomes as clients are more inclined to adhere to the veterinarian's advice.In situations where in-person interactions are limite