Universidad Eafit

In this episode of Global Issues Explained, we explore the transformative impact of artificial intelligence on job replacement and its influence on the BPO industry. Our guest, Daniel Giraldo Mayo, an experienced researcher on AI-driven labor displacement, provides a comprehensive analysis of the different types of AI and the phases of job replacement as outlined by Huang and Rust. We also examine how these technological shifts could reshape emerging economies like Colombia, discussing both the risks and opportunities that globalization presents in this evolving landscape. Join us for an insightful conversation on the future of work and the role of AI in the global labor market.