Skift

Booking Holdings is preparing for AI chatbot integration in travel but does not see them replacing online travel agencies, as travelers trust specialists for major purchases. Airline group IAG has allocated $217 million for startup investments to enhance customer experience, operations, and sustainability. Meanwhile, Delta Air Lines has lowered its quarterly revenue and profit forecasts due to economic uncertainty, citing factors like mass layoffs and potential tariffs. 4 Reasons AI Chatbots Won’t Become Online Travel Agencies: Booking Holdings CFO IAG Pledges $217 Million for Startup Investments Through New Venture Arm Delta Lowers Outlook, Cites Decline in Consumer and Corporate Confidence Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.soc