Skift

Episode Notes The U.S. government is investigating whether airlines have devalued frequent flyer miles, which would make booking reward tickets more difficult for customers, writes Airlines Reporter Meghna Maharishi.  Consumer Financial Protection Bureau Rohit Chopra said at a hearing his agency has found some evidence of airlines and credit card companies devaluing points and miles. Chopra added the bureau found that airlines have sold inflated points to consumers while credit card issuers receive those same points at a lower price.  The Department of Transportation announced last December it would investigate.   Another issue is whether loyalty programs of the biggest U.S. airlines have grown so big that smaller carriers can’t compete. Buttigieg acknowledged that would represent a competition concern. Transportation Secretary Pete Buttigieg said the agency had not reached any conclusions. Next, Hyatt received a boost from a surge in business travel as well as its loyalty program and all-inclusive resorts, r