Skift
Loyalty Backlash Doesn't Hurt Delta's Bottom Line
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:03:30
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Sinopsis
Episode Notes Airbnb has been blamed in recent years for helping average rents in some cities increase. But Taylor Marr, Airbnb’s first senior housing economist, downplays its impact, reports Executive Editor Dennis Schaal. Marr said, in an exclusive news interview with Skift, that Airbnb is launching a housing research program. Although Marr acknowledged Airbnb could have negative impacts on some communities, he played down the company’s role in rent increases. He cited a recently published Conference Board of Canada study that found there was no connection between Airbnb and rents. Next, Delta Air Lines struck a nerve with many of its customers when it made major changes to its SkyMiles loyalty program. However, the pushback the company received didn’t hurt its bottom line during the third quarter, reports Edward Russell, editor of Skift publication Airline Weekly. Delta CEO Ed Bastian said the company didn’t see a drop in bookings, spend levels or usage of its co-branded credit card with American Expres