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Listen to the full audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free Title: Stop Trying to Delight Your Customers (Harvard Business Review) Author: Matthew Dixon, Karen Freeman, Nicholas Toman Narrator: Todd Mundt Format: Unabridged Length: 18 mins Language: English Release date: 07-13-10 Publisher: Harvard Business School Publishing Ratings: 4 of 5 out of 11 votes Genres: Business, Career Skills Publisher's Summary: To really win customer's loyalty, forget the bells and whistles and just solve their problems. This article was first published in the July 2010 issue of Harvard Business Review. Contact me for any questions: inforeq17@gmail.com