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Listen to the full audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free Title: In a Downturn, Provoke Your Customers (Harvard Business Review) Author: Philip Lay, Todd Hewlin, Geoffrey Moore Narrator: Todd Mundt Format: Unabridged Length: 21 mins Language: English Release date: 03-10-09 Publisher: Harvard Business School Publishing Ratings: 3 of 5 out of 3 votes Genres: Business, Career Skills Publisher's Summary: This article was first published in the March 2009 issue of Harvard Business Review. Contact me for any questions: inforeq17@gmail.com