What Is Culture?

If I'm going to do a podcast about workplace culture, I should probably interview an employee from HubSpot - the winner of Glassdoor's Best Places to Work in 2020 (in the category of large U.S. employers). This episode features Kelsey Balimtas, HubSpot's Customer Success Enablement Manager and someone I once worked closely with before joining Tangoe in 2018. We cover many areas in this episode: We talk about what HubSpot is doing and has done to foster a positive workplace, including some of their philosophies and internal training initiatives. We talk about the trend of unlimited PTO (paid time off); we even cover Kelsey’s African safari trip. In addition, Kelsey shares an interesting story of when she had to diffuse a situation with an angry customer (and I swear it wasn’t me). A lot to learn here.