Our American States

Our American States State agencies charged with ensuring that custodial parents collect child support face a daunting challenge. Census Bureau data indicates fewer than half of custodial parents receive their full support payments. Traditionally states have relied on civil contempt statutes to compel the noncustodial parent to pay up. But that process—which can result in onerous civil procedures and even jail time—often is unsuccessful and some research shows states can end up paying more to collect the payments than the custodial parent receives. On this podcast, Heather Noble, assistant director for the Arizona Division of Child Support Services, and Michael Hayes, an official with the federal Office of Child Support Enforcement, discuss a new procedural justice approach to child support that seeks to use principles such as respect, understanding and neutrality to increase the sense of fairness that parents feel in what is often a difficult process. While the project is not finished, they