Digital Workplace Impact

For the first time, the digital workplace has become the essential workplace and community in many organizations. It is now a strategic asset, just like human capital. So how can leaders think about their own attitudes to hybrid working and make choices around how they show up in this arena?  In this episode, Nancy Goebel is joined by leadership solutionist and author, Debra King, along with Dr Jesse Tyson, retired President and CEO of the NBMBAA. Debra’s recent book, Dare to climb: Your journey can move mountains, is an autobiographically inspired workbook that challenges readers to develop a game plan for their lives, and this provides a backdrop for a warm and open discussion.   As trailblazers and go-givers, the two leaders’ careers intertwined at ExxonMobil, where they both rose to senior executive posts. Together they share enlightening insights as role models and digital advocates in the evolving hybrid workplace and in communities beyond. Recorded during Black History mon

To mark the fast-approaching first anniversary of her time as host, Nancy spotlights the 10 most popular podcast conversations from Digital Workplace Impact in 2021. These conversations bring us the inspiring, the exotic, the practical, the visionary, the challenging and the exciting, including guests from Fidelity Investments, HSBC, energy company Uniper and The World Bank. And, as well as the many well-known international brands, there have also been some great conversations with members of the DWG team, who shared insights from DWG research on AI, robots and automation and organizational readiness, enlightened us with future digital workplace visions, and introduced the exciting new book, Nature of Work. A huge thank you to all our guests – and we look forward to many more inspiring conversations throughout 2022! Links to episodes: Diving into DWG’s latest organizational readiness thinking The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor Nature of Work interv

In this episode of Digital Workplace Impact, Nancy is joined by Ash Arora, Director of User Experience at Charles Schwab, and DWG’s Research Director, Elizabeth Marsh, who come together to discuss the winners of the Digital Workplace of the Year Awards 2021.  Elizabeth, who leads on the awards programme, and Ash, one of the judges, share the key themes that stood out for them, namely hybrid working, employee experience and wellbeing – plus, of course, they expand upon the impressive winning entries.   2021 marked the fifth year of the awards programme, and so as well as looking forward and offering advice to entrants of the 2022 awards, Elizabeth and Ash also look back over the past four years, reflectingon the insights and reoccurring themes that have arisen.  This episode gives you an exciting glimpse of what can be achieved and will inspire you to share your story, wherever you may be on your digital workplace journey.   Show notes and links for this episod

At a time when leaders are dealing with more challenges in the workplace than ever before, it can be particularly difficult to know how best to make an impact. James Rousseau is a keen ‘go-giver’, he empowers people to pursue their potential, helps leaders achieve sustainable business growth and has written the book, Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life.  Follow the conversation as James joins Nancy and shares his perspective on what it takes to be a purpose-driven leader, and explains his S.C.O.R.E acronym and how it helps leaders of the hybrid workplace, as well as leaders within the hybrid workplace.  Show notes for this episode: Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life, by James Rousseau Decade of Courage: Season 2 – The year of change that matters Leading Without Authority: Why You

As we shift from pandemic to endemic, organizations are using hybrid working to accelerate inclusion; pulling on a wider set of employee views to innovate, collaborate and move to the next level.  In this episode of Digital Workplace Impact, Nancy Goebel talks with Kimberly Williams, Vice President, Diversity, Equity & Inclusion, and Kristin Tetreault, Vice President of Enterprise and Leader Communication at Stanley Black & Decker. Together, they shine a spotlight on how this global business strives to build and nurture a culture where inclusiveness is a reflex in pursuit of its purpose, not just an initiative.  For Stanley Black & Decker, as change continues, hybrid working offers its global workforce the chance to collaborate more meaningfully, creating their best ideas and doing their best work. In this exciting exploration of the human-centred digital workplace, communication, balance and authen

The digital workplace is now a strategic asset of almost every large organization and, unsurprisingly, hybrid working is still a key theme and one with which many continue to grapple.   In this episode, Nancy Goebel is joined by Veit Siegenheim, Global Modern Workplace Lead at Accenture and Avanade, who shares with us his best advice to help guide our hybrid working strategies.   Through working with clients from around the world, Veit and his team have a wealth of insights into the current challenges, namely: employee experience and workplace technology; the opportunities these can present to digital workplace leaders; and the traps we can all fall into.  Join Nancy and Veit as they discuss all three elements in more detail, as well as: the importance of adopting a flexible, holistic approach; how Microsoft Viva can help organizations to empower hybrid working; and why so many of us are falling into the ‘destination trap’.   Show notes, li

“Hybrid working is a way of making our employees and customers happier, and allows us to make our organization a healthy and productive one.” Isabel de Clercq, author of Hybrid Working: A Manifesto  One of the hottest topics in our industry circle right now is the notion of hybrid working. Isabel de Clercq is a lover of hybrid work because it brings together her favourite topics: lifelong learning through asynchronous knowledge sharing; productivity through focus and technology; digital language; and enhanced self-consciousness. In this episode, Isabel, founder of Connect | Share | Lead, trend catcher, fire starter, sparkle architect and respected author, joins Nancy Goebel to share more about her third book, Hybrid Working: A Manifesto. The book is a reflection on how knowledge workers can bring their effectiveness, creativity and wellbeing at work to the next level, lighting the way through seven suggestions. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by Paul Miller, CEO and Founder of DWG, thought leader and co-author of the ground-breaking book Nature of Work. We hear from Paul about the recently released second installment of his Decade of Courage Manifesto.The first Decade of Courage Manifesto, published in 2020, was a brave and bold actions-based document, which acknowledged the major issues that were concerning us pre-pandemic, including climate crisis, injustice, income inequality, and particularly the effects of these on workplaces. Now, in more reflective mode, the second installment of the Manifesto, subtitled The year of change that matters, explores what’s happening in 2021, post-pandemic, including the huge and unexpectedly rapid shifts occurring in work right now. There are deep insights into the changes in people’s feelings towards work, the relative efficiencies of in-office and remote working, and how hybrid working can transform lives. The new Manifesto edition poses the

The global pandemic initiated a great swing in the workplace pendulum from traditional office-based, 9–5 work structures to largely remote and hybrid working environments that have changed the workplace forever.    As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work.  In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change.  Discussi

After the upheaval of the last 18 months, wouldn’t it be wonderful to be able to look forward to a phantasmagorical [fantastic, dream-like] innovative future of work? Well, it turns out that what might have seemed just whimsical and imaginary, part of a very distant future, might not be as far away as we thought! DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group

The career progression of a digital workplace professional rarely follows a linear path.   Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model.  This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future.  As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working

The saying ‘Change is the only constant’ took on a new resonance during the global pandemic as disruptive change happened with velocity, transforming organizations and their working structures overnight.COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger. In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has chan

We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual lear

Over the last 18 months, the digital workplace has become the essential workplace. Initially, there was urgency to accelerate technical implementations and roll-outs to support homeworking, but now digital workplace teams can focus on recalibrating strategy, uncovering gaps in governance and supporting colleagues to optimally use the tools at their disposal. In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace. The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves. The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.

Onboarding is an essential part of the employee experience and, when implemented well, it can be an accelerator for business value and impact on the individual. World Bank Group is one of the largest sources of funding and knowledge for developing countries and, with more than 1,000 new hires a year to the organization, it has a relentless focus on the new hire experience through onboarding and inboarding.  Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.  Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-

Following the publication of DWG’s groundbreaking book, Nature of Work: The new story of work for a living age, we are excited to announce the launch of the Nature of Work podcast, designed to bring the elements of the book to life through inspirational stories from COOK, Herman Miller, the IMF and many more of their journeys from organization to organism and what work as a living system really looks like.   In this episode of Digital Workplace Impact, Nancy Goebel chats to the book’s authors, Paul Miller, CEO, DWG and Shimrit Janes, Director of Knowledge, about the exciting line-up of guests and topics (plus snippets of birdsong from Paul's garden) planned for the monthly episodes of the Nature of Work podcast.  Digital Workplace Impact will continue to release bi-weekly episodes alongside the Nature of Work podcast, exploring 

Do you know what it takes to build a truly thriving company culture? And what roles do leaders play in building this culture?Just as COVID forced us to look at our own humanity, we are now viewing our physical and digital workplaces differently – and it is important that we look through this multifaceted lens in order to understand what roles leaders can play in enhancing the employee experience and enabling organizations to thrive in this new environment. Company culture expert and author of Thriving at Work, Gina DeLapa, chats with Nancy Goebel about the impacts of COVID on leaders and company culture, and provides some practical guidance on navigating our new world of work. With examples from Ford motor group and Microsoft, the conversation dives deep into some of the cultural hurdles of this transition into the post-pandemic world, outlining tools we need and lessons learned for creating a positive company culture as organizations return to work and adjust to becoming hybrid organizations and teams, as we

When you think of artificial intelligence (AI), do you immediately think about robotics, automation and impending job loss? This concept of AI and automation has been around for a long time and, even though the conversation is revisited time and time again, it’s never been as relevant as it is today – but it’s not all doom and gloom.   For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.   Guest speakers: Steve Bynghall, DWG research author, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations.   Show notes

We are in a world where we are working in complex, ambiguous environments – and the last year in particular has seen an explosion of this. Workplace exhaustion, digital fatigue, mental stress, lack of wellbeing are a few key trends emerging as a result.   When we observe nature, we find that it also experiences its own stresses and threats, as well as health. But nature reacts differently to fatigue, exhaustion and stress – and in looking to it for lessons, we can begin to understand a different way to approach these threats within the workplace.  In this episode of Digital Workplace Impact, Nancy Goebel hosts co-authors Paul Miller and Shimrit Janes to introduce their latest book, Nature of Work – The new story of work for a living age, in conversation with Sue Pitkin-Frost. Together, they explore how living systems and ecosystems operate and explain how this new story of work can 

2020 was a year like no other. It was an unpredictable year filled with tremendous change and acceleration of digital transformation within organizations, with new ways of working, culture shifts and innovations emerging and strengthening as a result. As the world begins to prepare for our return to work in physical offices in 2021, Paul takes stock of the patterns and trends seen in 2020 and predicts how these trends will impact the digital workplace in 2021.  Guest speaker: Paul Miller, CEO, Digital Workplace Group   Show notes, links and resources for this episode:  https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/ See acast.com/privacy for privacy and opt-out information.