Digital Workplace Impact

While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown. In this episode, we hear how HSBC was able to react to the implications of COVID on its global workforce and customer base. Guest speaker: Kate Mayfield, HSBC Show notes, links and resources for this episode:Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video See acast.com/privacy for privacy and opt-out information.

In 2019, Uniper was the first organization in the world to move its energy related applications into the cloud. The digital workplace element of the project enabled the vast majority of the Uniper team to seamlessly work from home when lockdown began in early 2020. The project has been a huge success, with 80% of the team’s KPIs at all-time highs.  Guest speaker: Damian Bunyan, CIO, Uniper  Show notes, links and resources for this episode: Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video  See acast.com/privacy for privacy and opt-out information.

Deciphering what information to trust on the internet nowadays is no easy task. And the ways in which we communicate via technology have altered our ability to connect socially.Our guest in this episode is returning technology to its former, better use by embracing Collective Social Intelligence.Guest speaker: Professor Jeff Jones, CEO, Collective Social IntelligenceShow notes, links and resources for this episode:“Collective Social Intelligence”, by Jeffrey I Jones: https://www.amazon.com/Collective-Social-Intelligence-Jeffrey-Jones/dp/1786297949Paul Miller’s seven favourite business books: https://digitalworkplacegroup.com/2020/12/10/paul-millers-seven-favourite-business-books/What Microsoft is thinking about now – and in the future – and what it tells us: https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us/ See acast.com/privacy for privacy and opt-out information.

As 2020 draws to a close, Paul looks back and reflects on some of the Digital Workplace Impact episodes launched this year.2020 has seen the digital workplace emerge as the essential workplace, and our podcasts have captured the impact of COVID on how and where we work. We’ve also tackled other important topics, including ethical robots, climate change and digital well-being, and how to build a brighter future. Show notes, links and resources for this episode:All of our episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/ Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/ See acast.com/privacy for privacy and opt-out information.

In this episode, we revisit hour six of DWG24 and an interview with the author, Charles Eisenstein.Charles talks ecology with DWG’s Paul Miller and Shimrit Janes, and together they imagine a more natural setting for corporates and humans alike, encourage us to affect change from within, and question whether we really want to go back to where we were.Show notes, links and resources for this episode: “Climate – A new story”, by Charles Eisenstein: https://charleseisenstein.org/books/climate-a-new-story/“The Coronation”, by Charles Eisenstein: https://charleseisenstein.org/essays/the-coronation/ Interview with Oprah Winfrey: https://charleseisenstein.org/video/oprah-winfrey-full-episode-interview-7-2017/Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/ See acast.com/privacy for privacy and opt-out information.

Digital wellbeing has become a hot topic for 2020. With so many of us now working from home, juggling time and technology, and always being “on”, escaping from work can be very difficult.Follow the conversation as our guests discuss the highs and the lows of remote working, share insights from their respective research projects, and offer practical advice on how we can all start to build a more balanced working day. Guest speakers: Dr Christine Grant, Deputy Head of School & Associate Professor, Occupational Psychology at Coventry University, and Elizabeth Marsh, Director of Research, DWGShow notes, links and resources for this episode:  ‘Digital workplace overload: How to reduce employee technostress’, DWG research report: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-overload-how-to-reduce-employee-technostress ‘Agile working and well-being in the digital age’, co-edited by Christine Grant and Emma Russell: https://www.palgrave.com/gb/book/9783030602826 Se

In this episode of Digital Workplace Impact, we hear from 2020’s winners of the Digital Workplace of the Year and Digital Workplace Leader of the Year as they were announced on DWG24 Live.  Guest speakers: Linda Lee, Executive Director & Regional Head, Future of Work at DBS Bank, and Priya Thummalapalli, Vice President, HR Digital Strategy at Prudential Financial Show notes, links and resources for this episode:   Winner of Digital Workplace Leader of the Year 2020: Priya ThummalapalliWinner of Digital Workplace of the Year 2020 – DBS Bank See acast.com/privacy for privacy and opt-out information.

This year has seen a level of emotion in work like no other, and it has opened our eyes to the importance of emotional connection within the workplace. Paul’s guest, Dr Lauren L Vargas, developed the framework “Take ‘CARE’ to be ‘CALM’”. Together, they delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work. Guest speakers: Dr Lauren L Vargas, independent researcher and consultant Show notes, links and resources for this episode:  Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity: https://medium.com/@vargasl/take-care-to-be-calm-emotional-intelligence-is-key-to-achieving-digital-maturity-c693a03b506  See acast.com/privacy for privacy and opt-out information.

LEGO wants the values that the brand is built upon to be channeled through workplace experiences to its employees, and uses its globally recognized creativity and playfulness to achieve that. Jesper Ambrosius, Head of LEGO Workplace Experience, offers us an exciting glimpse into what it’s like to work at LEGO and how they’ve got to where they are, from the “brave zone” and learning through play, to anthropology and data analytics.Guest speakers: Jesper Ambrosius, Head of LEGO Workplace Experience, LEGOShow notes, links and resources for this episode:Hear more from Jesper and see a live tour of LEGO’s digital workplace on DWG24 – 24 hours of the world’s best digital workplaces: https://dwg24.com   See acast.com/privacy for privacy and opt-out information.

As a response to COVID-19, DWG set out a powerful manifesto that seeks to look beyond the pandemic and explore how you can adapt your organization to suit global trends. It outlines 12 guiding principles for essential workplace transformation. In this episode, James Robertson and Manisha Singh share their reactions to the manifesto and reflect on how its action points will apply to workplaces. Together they discuss how the digital workplace has become the essential workplace, exchange recent experiences from around the world, and agree how giving employees “voice and agency” is the way forward. Guest speakers: James Robertson, Founder and Managing Director, Step Two, and Manisha Singh, Global Director, Digital HR and People Analytics, Schneider Electric Show notes, links and resources for this episode: Download DWG’s Decade of Courage Manifesto for free: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto Raising your organization’s digital IQ: How to improve digital sk

Follow the incredible story of how Duke Energy reacted to the crisis back in February, from transitioning several thousand staff to remote working within days, to regular check-ins with the team and standing by its customers. Guest speakers: Brian Savoy, SVP, Chief Transformation and Administrative Officer Show notes, links and resources for this episode: https://www.duke-energy.com/home See acast.com/privacy for privacy and opt-out information.

Neuroscience has proven that emotion is more important than logic when it comes to driving a decision, making organizational storytelling a highly effective way to communicate, internally and externally. Our guests discuss the shift from corporate speak to storytelling, share how COVID has brought new stories to the surface, and explain how technology has enhanced and amplified storytelling. Guest speakers: Michael Kowalski, Head of Production, Tortoise, and Harriet Patience-Davies, Storytelling Coach, Accenture Show notes, links and resources for this episode: Some Good News: https://www.youtube.com/channel/UCOe_y6KKvS3PdIfb9q9pGugPositive News: https://www.positive.news/DWG24: https://dwg24.com/ See acast.com/privacy for privacy and opt-out information.

In this episode of Digital Workplace Impact, Paul Miller talks to Fran Pomerantz, founder of The Pomerantz Group, which offers coaching and executive recruitment in the digital space. As we find ourselves in a period where innovation is key to business survival, Fran shares her insights into the challenges and opportunities presented by COVID-19, offers advice to those looking to accelerate their careers, and explains why she thinks standing still could mean the demise of your business. Guest speaker: Fran Pomerantz, founder of The Pomerantz Group Show notes, links and resources for this episode: Decade of Courage Manifesto: 12 action points for essential workplace transformation: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto/ FREE REPORT EXCERPT: Raising your organization’s digital IQ: How to improve digital skills: https://digitalworkplacegroup.com/resources/download-reports/raising-your-organizations-digital-iq-how-to-improve-digital-skills/ FREE EXECUTIVE SUM

Paul Miller speaks to Dr. Tia Kansara about ecology, climate change and, specifically, the impact the virus has had on work.They embark on an extraordinary conversation about how the digital world of work can evolve and adapt in ways that are beneficial for the environment.Guest speaker: Dr. Tia Kansara, Hon FRIBAShow notes, links and resources for this episode:DWG Work Miles Movement: https://digitalworkplacegroup.com/workmilesmovement See acast.com/privacy for privacy and opt-out information.

The Social Age has seen the adoption of social media by the masses, however the benefits to CEOs have gone unnoticed by many a leader. And during a time when digital media is the only channel for remaining connected to your workforce and customers, being socially savvy is a must.In this episode, Paul Miller is joined by the author of The Social CEO, Damian Corbet, and Sarah Walker-Smith to discuss the importance of staying connected before, during and after lockdown.Guest speakers: Damian Corbet, Founder, The Social C-Suite; and Sarah Walker-Smith, CEO, Shakespeare Martineau.Show notes, links and resources for this episode: Decade of Courage Manifest: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto/The Social CEO: How Social Media Can Make You A Stronger Leader, by Damian Corbet: https://www.amazon.co.uk/Social-CEO-Media-Stronger-Leader/dp/1472967240DWG Work Miles Movement: https://digitalworkplacegroup.com/workmilesmovement/2020 Edelmen Trust Barometer: https://www.e

When done well, content migration provides a strong foundation on which to build a successful intranet, with the best user experience and longevity. Unfortunately though, a commonly held opinion is that migration of intranet content to a new platform is considered a chore. This episode explores DWG’s report “The eight phases of intranet content migration: How to make the move”, which outlines a model workflow for how to deliver intranet content migration in a project over eight phases and how to avoid unintended consequences further down the project timeline. Guest speakers: Nicole Carter, consultant and researcher at DWG, and Allan Tanner, Senior Manager, Digital Communications at Standard Life Aberdeen Show notes, links and resources for this episode: The eight phases of intranet content migration: How to make the move: https://digitalworkplacegroup.com/resources/download-reports/the-eight-phases-of-intranet-content-migration-how-to-make-the-move/ See acast.com/privacy for privacy and opt-out informat

AskDWG is a knowledge service for DWG members, where they can ask our experts any digital workplace and intranet related question. Drawing on DWG’s extensive resources, we aim to answer queries by tapping into the DWG knowledge base and best practice research library, drawing upon insight from the wider DWG team of experts, and connecting members with fellow DWG members to share experiences.In our AskDWG podcasts, Shimrit Janes, Director of Knowledge, shares with Paul Miller two hot topics that have come up in recent member AskDWG queries. Together, they discuss the latest relevant thinking and highlight available DWG resources for further reading.In this episode, Shimrit and Paul tackle these AskDWG questions:How can we be making progress on a new intranet while our budget has been put on hold?What is the largest long-term shift you expect to occur from the pandemic within the context of work?Show notes, links and resources for this episode:Remote Working 2020: Distributed working in times of disruption: htt

While returning to an office may still be some time off for many, organizations are now thinking about how they can welcome people back in a safe and viable way. In this episode, Paul Miller speaks to Sam Fisher, who supports landlords, tenants and property management teams in how to strategically design holistic workplaces. Follow this fascinating and encouraging conversation as Sam gives practical advice on how organizations can start to plan for a successful reopening and shares her perspective on the longer-term future. Guest speakers: Sam Fisher, Director of Workplace Strategy at Transwestern. Show notes, links and resources for this episode: The DWG Work Miles Movement: https://digitalworkplacegroup.com/2020/04/22/join-the-dwg-work-miles-movement/20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/ See acast.

Intelligent digital workplace assistants (IDAs) are a rapidly growing trend, with more and more organizations implementing them to help increase productivity and efficiency in the workforce.In this episode, Paul Miller talks to Brett Caldron, CEO of Workgrid, and Kevin Olp, author of DWG’s report “The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams”.Brett tells Workgrid’s story and, together, Kevin and Brett explain more about how IDAs work, share examples of how they are adding value to organizations and outline the steps that digital workplace teams can take to begin their IDA journey.Guest speakers: Brett Caldron, CEO, Workgrid, and Kevin Olp, DWG Research Associate and Consultant Show notes, links and resources for this episode: The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams: https://digitalworkplacegroup.com/resources/download-reports/the-intelligent-digital-workplace-assistant-an-introduction-for-digital-workplace-teams/ Se

Digital Workplace Group (DWG) has no offices. There were offices in London and New York until seven years ago – but people didn’t seem to choose to work there very often, so they were closed. Today, there are about 100 people across Europe and North America, who work anywhere and everywhere for the organization. In this episode, Paul Miller interviews two of his colleagues about what it is like to work for DWG and to work remotely. Together, they discuss the culture and how it differs from working elsewhere, what the challenges can be of working remotely, and what large corporates can learn from this small organization. Please note that this interview was recorded in February, before coronavirus was declared a pandemic. Guest speakers: Nancy Goebel, Managing Director, Member Services, and Louise Kennedy, User Experience Consultant, both from DWG. Show notes, links and resources for this episode: 20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digita