Digital Workplace Impact

With an eye (always) on the future, DWG and Unily have both explored what the world of work may look like in 2030 and beyond. In this episode, Paul Miller talks to senior executives at Unily, about their report “Future of the workplace 2030+”. Tune in as they discuss the key findings and share what they think we can expect from the workplace over the next decade. Guest speakers: Sam Hassani, Chief Technology Officer, and Jo Skilton, Chief Commercial Officer, both from Unily. Show notes, links and resources for this episode: Digital Workplace 2030: Preparing now for the digital worlds of work to come: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-2030-preparing-now-digital-worlds-work-come Future of the workplace 2030+: https://www.unily.com/insights/guides/future-of-the-workplace Digital Workplace of the Year Awards 2020: https://digitalworkplacegroup.com/digital-workplace-year-awards See acast.com/privacy for privacy and opt-out information.

Working from home is increasingly becoming a forced necessity rather than a personal choice around the world. Not only is home working a new experience for many people, the circumstances in which they are working and living are unprecedented. Paul Miller and members of the DWG team discuss ways in which remote working can be approached from an individual, team and organizational level; how this crisis has the potential to change company culture; and what opportunities there may be for work in the wake of COVID-19. Guests: DWG's Andrea Brant, Steve Bynghall and Shimrit Janes.Show notes, links and resources for this episode: Rapid response remote working – 12 week support program: https://digitalworkplacegroup.com/2020/03/16/rapid-response-remote-working-12-week-support-program Understanding the relationship between organizational culture and the digital workplace: https://digitalworkplacegroup.com/resources/download-reports/understanding-the-relationship-between-organizational-culture-and-the-digital-workp

In this episode, two thought leaders, Dion Hinchcliffe and Paul Miller, come together to compare and contrast their digital workplace predictions for 2020. What neither of them predicted was this current dramatic shift to remote working, and so they take time to reflect on the possible longer-term implications of coronavirus on work. Follow the conversation as they discuss employee experience, company culture, new sourcing models and creating more resilient ways of working. Guest: Dion Hinchcliffe, Constellation Research Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020/ 2020 Predictions for the Future of Work, by Dion Hinchcliffe: https://www.constellationr.com/blog-news/2020-predictions-future-work Rapid response remote working – 12 week support program: https://digitalworkplacegroup.com/2020/03/16/rapid-response-remote-working-12-week-support-program/ Coronav

As the world, and in particular the workplace, employs more and more artificial intelligence (AI), digital ethics is no longer a nice-to-have but an essential. Joining Paul on this podcast are three heavyweight minds who specialize in this area. Follow the conversation as they discuss the connection between morality and power; how technology shapes politics and vice versa; establishing digital workplace principles; oh… and Mary Poppins! Guest speakers: David Oskandy, Former Global Counsel at Avanade; Florin Rotar, Global Modern Workplace Lead at Avanade and co-author of “We, The People: Human Purpose in a Digital Age – A guide to digital ethics for individuals, organizations and robots”; and Josh Simons, graduate fellow at Harvard and author of (soon to be published) “AI vs. Democracy: How citizens can rule machines”. Show notes, links and resources for this episode: ‘What Mary Poppins can teach us about raising ethical robots', article by David Oskandy for the Financial Times: https://www.ft.com/content/c

Introducing the first in our series of mini podcasts – DWG Shots, or small servings of concentrated inspiration from Paul Miller. In this episode, Paul delves deeper into his first digital workplace prediction for 2020, which focuses on accessibility. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020 See acast.com/privacy for privacy and opt-out information.

As 2019 draws to a close, Paul looks back and reflects on the 14 Digital Workplace Impact episodes launched this year – and pauses for thought on what 2020 has in store. This year, our podcasts have charted successful digital workplace transformations and signposted positive collaborations with AI, we looked to the education sector for inspiration and marvelled at the adoption by the mobile frontline. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020 See acast.com/privacy for privacy and opt-out information.

A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices. Tune in, be inspired and find out what the future holds for podcasts within the Society. Featuring: Mark Parkinson, Digital Channels Business Partner, Nationwide Building Society Show notes, links and resources for this episode: UStudio: https://ustudio.com Adobe Audition: https://www.adobe.com/uk/products/audition.html See acast.com/privacy for privacy and opt-out information.

With 1.5 million employees, Walmart has one of the largest intranets in the world. In addition, it is clever enough to distinguish between whether an employee is logging in within their working hours or “off the clock”. Tune in and learn about the thinking behind this impressive intranet, the content strategy, and keeping up with the speed of culture.Featuring: Steve Wilson, Director, Digital Strategy & Brand Engagement, Walmart Show notes, links and resources for this episode: “More from Less: The surprising story of how we learned to prosper using fewer resources – and what happens next”, by Andrew McAfee: https://www.amazon.com/More-Less-Surprising-Learned-Resources_and/dp/1982103574 See acast.com/privacy for privacy and opt-out information.

Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore.Stagecoach is one of the largest bus operators in the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole.Featuring: Ricky Sickelmore, Business Analyst, Stagecoach Show notes, links and resources for this episode: Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/Blink: https://joinblink.com/ See acast.com/privacy for privacy and opt-out information.

With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience. Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods talk to Paul Miller to explain how EY is engaging the most connected young workers, through innovative product design, tailored search experiences and an unexpected chatbot!Featuring: Chase Mohr, Associate Director, Product Strategy and Innovation and Jess Woods, Product Design Lead, EYShow notes, links and resources for this episode: Apply to join one of DWG’s exclusive in-person member meetings: https://digitalworkplacegroup.com/member-meetings-autumn-2019-application See acast.com/privacy for privacy and opt-out information.

The International Monetary Fund (IMF) is embarking on a radical project to replace 30-year-old technology with a new digital workplace to improve productivity, collaboration and knowledge management.Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch! Featuring: Nisreen Farhan and Ahmed Ammar, The International Monetary FundShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-expressWinner of Digital Workplace Leader of the Year 2019 – Marc Bramoullé at Ubisoft: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-leader-of-the-year-2019-marc-bramoulle-at-ubisoftDigital Workplace Experience: https://www.dwexperience.com Se

In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future.Featuring: Gary Kensey, Vice President of Technology, American ExpressShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express See acast.com/privacy for privacy and opt-out information.

There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb.Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like.Featuring: Wendy Hanamura, Director of Partnerships at The Internet Archive, and Event Producer for DWeb CampShow notes, links and resources for this episode: DWeb Camp: https://dwebcamp.org“The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power”, by Professor Shoshana Zuboff: https://www.amazon.co.uk/Age-Surveillance-Capitalism-Future-Frontier/dp/1781256845 See acast.com/privacy for privacy and opt-out information.

As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view?Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design, prototyping, AI and machine learning, and whether these are ushering in the digital-age’s “organization as a living system”.Featuring: Nick Allen, Global Director of Design and User Experience, GE Healthcare, and Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe See acast.com/privacy for privacy and opt-out information.

Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team. Featuring: Marc Bramoullé, Director of Knowledge Management Services, UbisoftShow notes, links and resources for this episode: The Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/ See acast.com/privacy for privacy and opt-out information.

University of Leicester is leading the way with its “Digital Campus”. More than just the university’s web presence, Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, explain what the “Digital Campus” is and share some remarkable examples of how technology is being used across the university to enhance learning and teaching, facilitate research and improve efficiency in management and administration.Featuring: Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, University of LeicesterShow notes, links and resources for this episode: University Digital Strategy: Building the Digital Campus: https://www2.le.ac.uk/institution/digital-campusWhat Microsoft is thinking about now – and in the future – and what it tells us (Microsoft’s Envisioning Center): https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us See acast.com/privacy for privacy and opt-out information.

Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.Featuring: Douglas Pamplin, Head of IT Service Desk, BNY MellonShow notes, links and resources for this episode: BNY Mellon’s Digital Workplace of the Year 2017 – why it won: https://digitalworkplacegroup.com/2017/09/27/bny-mellons-digital-workplace-year-2017-won/ See acast.com/privacy for privacy and opt-out information.

Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly. Show notes, links and resources for this episode: Blog post series by Shimrit Janes:From caterpillar to butterfly: How Nationwide made the case for intranet transformation: https://digitalworkplacegroup.com/2018/11/07/from-caterpillar-to-butterfly-how-nationwide-made-the-case-for-intranet-transformationInside the cocoon: How Nationwide ran a tightly focused intranet transformation project: https://digitalworkplacegroup.com/2018/11/28/inside-the-cocoon-how-nationwide-ran-a-tightly-focused-intranet-transformation-projectAnd so, a butterfly: How Nationwide set themselves up for a sustainable intranet transformation:

In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book.Show notes, links and resources for this episode: ‘Human + Machine: Reimagining Work in the Age of Artificial Intelligence’, by Paul Daugherty and H James Wilson:https://www.amazon.com/Human-Machine-Reimagining-Work-Age/dp/1633693864‘The Future of Jobs Report 2018’, World Economic Forum: https://www.weforum.org/reports/the-future-of-jobs-report-2018“Humans are underrated”, Elon Musk: https://www.livescience.com/62331-elon-musk-humans-underrated.html“Idataty”, will.i.am: https://www.information-age.com/will-i-am-artificial-intelligence-123475325/‘Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance’, by Ian Goldin and Chris Kutarna:https://

Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets.But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successfully search functionality.Dennis is also a studio guest on Digital Workplace 24 on February 26–27, 2019 (https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-schedule/#hour-2), a unique online digital workplace insight event, broadcasting around the world over 24 hours. Book your ticket here: https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-bookShow notes, links and resources for this episode: Philips: https://www.philips.com/globalDigital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019 See acast.com/privacy for privacy and opt-out information.